Privacy Policy
Our contact details
Name: Dean Dobson
Address: Evolution House, Unit 77a Graythorp Ind Est, Hartlepool. TS25 2DF
Phone Number: 01429597990
E-mail: admin @ evotcs.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Name.
· Address.
· Email address.
· Phone number.
· Date of birth.
· Nationality.
· Payment information.
· Educational and employment background.
· Comments and feedback.
· Cookie Information
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Cookies
We use a third party to automatically collect information through the use of cookies which do not contain personal information. We keep track of browsing patterns and help us to build up a profile of how our customers use the website. A user may choose to set their web browser to disabled cookies.
Contact forms
A contact form on the website is also used to collect name, email, telephone and a comments section for those individuals wishing to gain further details about the services offered. The personal data will be retained for a maximum of 5 years This timescale will be extended if the contact becomes a customer and uses Evolution Training and Consultancy Services Ltd services. We will seek consent and make it clear at the point of data capture.
Live Web chat
A live web chat service is available on our website for those who wish to engage with a sales person in real time. We use a third-party provider to supply and support the LiveChat service. Individuals do not need to provide personal data to use the LiveChat in order to speak with Evolution. Individuals may request a transcript of the LiveChat session at the start of the session or prior to the session ending. When using LiveChat we may ask for your name, email address and telephone number should you request further details about a service or product. In providing such information, consent is given for future contact. We will seek consent and make it clear at the point of data capture.
For the purpose of our legitimate interests. we use a third-party service provide to protect against suspicious traffic, viruses and malicious attachments. Emails may also be subject to viewing by third parties, including training bodies.
Social Media / Messenger services
We use third party service providers, such as Facebook and Twitter, to engage in various media platform to connect with individuals. The information gathered via interactions may be used for marketing or sales purposes via consent. Postings on social media may be used within other publications, such as a Facebook posting may be used within the monthly newsletters. We will seek consent and make it clear at the point of data capture.
Your personal information will be collated and store for legitimate use of processing training and services. We may also use your personal details to let you know about other services and products that may be of interest and to keep you informed of latest health and safety developments.
For the purpose of our legitimate interests, where applicable, your information will be disclosed to third party training bodies such as NEBOSH, IOSH, CITB, CPCS, NPORS and Highfield for the purpose of student registration and exam registration purposes. This information will not be shared with other third-party organisations. Such training bodies will be considered a ‘controller’ for processing personal data and advice should be sourced from relevant training body for further details.
Lawful Bases
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@evotcs.co.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
The Way We Use Information
On contact with Evolution Training and Consultancy Services Ltd, your personal information will be collated and store for legitimate use of processing training and services. We may also use your personal details to let you know about other services and products that may be of interest and to keep you informed of latest health and safety developments.
Monthly Newsletters
We use a third-party provider to deliver our monthly newsletters. We gather statistics around email opening and clicks using industry standard technologies. We will seek consent for processing such data. Individuals are given the opportunity to un-subscribe at any time.
Marketing promotions
We use a third-party provider to create and deliver our marketing promotions. Email campaigns will contain tracking facilities to gather information, such as opening and click rates, thus ensuring targeted marketing. Individuals are given the opportunity to un-subscribe at any time.
Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Any personal information you give to us will only be used by Evolution Training and Consultancy Services Ltd and by its processors and service providers. We do not sell or share personal information with third parties unrelated to it. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Databases
For the purpose of our legitimate interests, we use a third-party IT provider to manage the infrastructure of our databases, which includes a student database containing personal data such as name, address and contact details. This information is not processed for any other means by the third-party IT provider. Personal data within the database may be used by Evolution Training and Consultancy Services staff and a third-party marketing company to communicate with you in relate to products and services offered by Evolution Training and Consultancy Services.
How we store your personal information
Your information is securely stored on site at Evolution House, unit 77a Graythorp Industrial Estate. Hartlepool. TS25 2DF.
We keep records for five years. We will then dispose your information by secure shredding or secure electronic data disposal.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Evolution Training and Consultancy Services Ltd, Evolution House, Unit 77a Graythorp Ind Est. TS25 2DF. 01429597990 / admin@evotcs.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Evolution Training and Consultancy Services Ltd, Evolution House, Unit 77a Graythorp Ind Est. TS25 2DF. 01429597990 / admin@evotcs.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF.
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk